Refund initiation
Countries supported
Refund types
Audit trail coverage
Refund infrastructure that matches your payments
⚡ Instant refund initiation
Trigger a refund via API or merchant portal in under 5 seconds. AfriLink routes it immediately — customers don't wait days for a "processing" message.
💰 Partial and full refunds
Refund the exact amount you choose — GHS 12 of a GHS 50 order, or the full amount. Multiple partial refunds on the same transaction are supported.
🔀 Cross-rail refunds
Customer paid via mobile money but you want to refund to their AfriLink wallet? No problem. AfriLink handles cross-rail refunds — the destination doesn't need to match the source.
🔌 Merchant API
One API endpoint. Pass the original transaction ID and the refund amount. AfriLink resolves the rail, currency, and destination automatically.
🔔 Customer notifications
Customers receive an instant SMS, push notification, or WhatsApp message confirming the refund amount and expected arrival. No need to contact support.
📋 Full audit trail
Every refund is logged with the initiating user, timestamp, amount, reason code, and settlement proof. Dispute-ready records available via API or export.
Issue a refund in one API call
Works for partial amounts, full reversals, and cross-rail scenarios.
{
"payment_id": "pay_3fK8mNx29z",
"amount": 2500.00,
"reason": "customer_request",
"destination": "original",
"notify_customer": true
}
// 201 Created — refund initiated, customer notified
Why fast refunds matter for African merchants
Returns & cancellations
Fast refunds build trust and drive repeat purchases. Slow refunds destroy loyalty — especially in markets where customers are still forming digital payment habits.
Dispute resolution
Resolve seller disputes and customer escalations with a transparent, instant refund mechanism — and a full audit trail for every case.
Booking cancellations
Hotels, airlines, and transport apps can automate refunds on cancellation rules — no manual processing, no customer waiting.
Failed delivery credits
Issue automatic partial refunds when a delivery fails or is delayed — building trust through operational reliability.
Your customers deserve instant refunds
Integrate AfriLink Refunds in an afternoon. No separate merchant onboarding — if you're already on AfriLink Payments, refunds are one API call away.