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📬 Get in touch

We're here to help you

Our support team is available 24/7 across email, WhatsApp, and live chat. For urgent issues — especially fraud — we respond within minutes.

Contact methods

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Email

General: support@afrilinkpay.com

Press: press@afrilinkpay.com

Security: security@afrilinkpay.com

Response within 4 hours, 24/7

💬

WhatsApp

West Africa: +233 20 000 0001

East Africa: +254 70 000 0001

Available 8am–10pm WAT daily

⚡

Live chat

Tap the ? bubble at the bottom of any page inside the app. Live agents are online 6am–midnight WAT. Outside those hours, an AI assistant handles common queries and escalates to a human immediately.

Send us a message

Fill in the form and we'll get back to you within 4 hours. For urgent issues, use WhatsApp or email directly.

✅ Message sent! We'll reply to your email within 4 hours.
Something went wrong. Please email support@afrilinkpay.com directly.

Our offices

🇬🇭 Accra, Ghana HQ
Independence Avenue, Ministries Area Accra, Greater Accra, Ghana accra@afrilinkpay.com
🇳🇬 Lagos, Nigeria Operations
Victoria Island, Lagos Lagos State, Nigeria lagos@afrilinkpay.com
🇰🇪 Nairobi, Kenya East Africa
Westlands, Nairobi Nairobi County, Kenya nairobi@afrilinkpay.com
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Business hours: Our physical offices are open Monday–Friday, 8am–6pm local time. Support is available 24/7 online regardless of office hours.