What to report
Unauthorised transfers
Transfers from your account that you did not initiate or authorise — even if small amounts. Fraudsters often test with tiny transfers before larger ones.
Phishing & impersonation
Fake emails, SMS, or WhatsApp messages pretending to be AfriLink Pay asking for your PIN, password, or OTP code. AfriLink Pay will never ask for your PIN by any channel.
Merchant fraud / scams
A merchant on AfriLink Pay accepted payment but did not deliver goods or services. Or a payment link from an unknown party is requesting money under false pretences.
Account takeover
Your account login details have been compromised and someone else is accessing your account. Signs include unfamiliar login notifications or transactions you don't recognise.
Money laundering suspicion
You suspect that someone is using your account or an AfriLink service to launder proceeds of crime — for example by structuring many small transfers to evade reporting thresholds.
Fake AfriLink apps
A fake mobile app or website is impersonating AfriLink Pay to steal login credentials or initiate fraudulent transfers. The only legitimate domain is afrilinkpay.com.
How to report step by step
Secure your account
Go to Account → Security → Lock Account to freeze outbound transfers. Change your PIN immediately if you believe your credentials are compromised. Enable 2FA if you haven't already.
Note the details
Write down the transaction ID(s), amounts, dates, and any suspicious phone numbers, email addresses, or payment links involved. Screenshots help. Do not delete any messages from the fraudster.
Submit this report form
Complete the form below with as much detail as possible. Our fraud team receives reports immediately and will contact you via your registered email. For urgent active fraud, also use WhatsApp.
We investigate & act
Our team will review your report, attempt fund recovery if the transfer is recent, and escalate to law enforcement if appropriate. We'll keep you informed throughout via email.
Fraud report form
What happens after you report
🔍 Immediate investigation
Your report goes directly to our 24/7 fraud team. For reports involving recent transfers, we attempt to freeze the receiving account and initiate a chargeback request with the destination provider within 30 minutes.
📧 Case updates
You'll receive a case reference number by email within 1 hour. We'll update you at each stage of the investigation — typically: acknowledgement → investigation → outcome. Most cases are resolved within 5 business days.
👮 Law enforcement
Where fraud evidence is clear, we file formal reports with the relevant national cybercrime authority (e.g. EFCC in Nigeria, Criminal Investigations Department in Ghana and Kenya). We cooperate fully with law enforcement investigations.
💰 Fund recovery
Full recovery is not always possible — especially for cross-border transfers that have already settled. However, if the fraudster's account holds funds and is identified, we will work with law enforcement to freeze and return them.